Comprehensive virtual receptionist and administrative solutions designed to streamline your operations, enhance customer service, and reduce overhead costs.
Comprehensive virtual front desk solutions tailored to your business needs. Each service is delivered by trained professionals committed to representing your brand with excellence.
Professional, friendly reception services that make a lasting first impression on your clients. Our virtual receptionists handle all incoming communications with the same care and professionalism as an in-house team.
Every call answered promptly and professionally in your business name
Intelligent call routing to the right person or department
Accurate message capture and prompt delivery via your preferred method
Monday to Friday, 8:00 AM – 8:00 PM standard hours
Comprehensive appointment management that keeps your calendar organized and your clients satisfied. We handle the entire booking process from initial request to confirmation and reminders.
Schedule appointments based on your availability and preferences
Handle changes efficiently and update your calendar in real-time
Send confirmation messages via phone, email, or SMS
Reduce no-shows with automated appointment reminders
Thorough and professional client intake processes that ensure all necessary information is collected accurately and securely from the start.
Collect and complete intake forms accurately and efficiently
Enter client information into your systems with precision
Check client eligibility and requirements as needed
Verify insurance coverage and benefits when applicable
Prompt, professional responses to all customer questions and concerns across multiple communication channels, ensuring no inquiry goes unanswered.
Handle inquiries via phone, email, and online chat
Provide accurate information about your services and offerings
Identify and escalate urgent matters according to protocols
Ensure inquiries are tracked and followed up appropriately
Expand your virtual front desk capabilities with our specialized add-on services designed to support comprehensive business operations.
Track, manage, and follow up on all referrals to ensure nothing falls through the cracks.
Comprehensive reporting and analytics to track call volumes, appointment bookings, and service quality.
Handle various administrative duties to keep your operations running smoothly and efficiently.
Professional monitoring, response, and organization of your business email communications.
Maintain and update customer databases to support strong client relationships and organized records.
Extended coverage options for evenings, weekends, and holidays to serve your clients anytime.
Flexible, cost-effective pricing designed to fit your business needs. Pay only for the services you use, with no hidden fees or long-term commitments required.
Perfect for small to medium businesses
Based on your needs
Comprehensive solution for growing businesses
Tailored to your needs
*Pricing customized based on your requirements
Tailored for large organizations
Let's discuss your needs
Flexible hourly coverage
Per-call backup support
Evening & weekend coverage
Custom administrative support
All packages are customizable to fit your specific business requirements
Quarterly billing available • Net 30 payment terms • Annual discounts available
We maintain the highest standards of professionalism, security, and service quality to ensure your business operations run seamlessly.
Full compliance with privacy laws including PHIPA (Personal Health Information Protection Act) for healthcare clients.
Regular monitoring and reporting to ensure consistent, high-quality service delivery that meets your standards.
Comprehensive training programs ensure our team represents your business with knowledge and professionalism.
Adaptable service agreements and dedicated support to meet your evolving business needs.
Cedar Connect maintains comprehensive general and professional liability insurance to protect your business interests. We operate as an independent contractor with clear liability terms outlined in our service agreements.
Join hundreds of businesses that trust Cedar Connect for professional virtual front desk services. Let's discuss how we can customize our solutions for your specific needs.