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Most clients can be up and running within 2-3 weeks. After our initial consultation, we'll customize our services to your needs, train our team on your specific business requirements, and integrate with your existing systems. For urgent needs, we can expedite the setup process.

We serve a wide range of industries including healthcare and medical practices, legal services, real estate agencies, professional services (consulting, accounting), wellness and beauty businesses, and small businesses across all sectors. Our team receives industry-specific training to understand your unique needs and terminology.

Our pricing is customized based on your specific needs, including coverage hours, services required, and call volume. We offer flexible packages that can scale with your business. Most clients save 60-70% compared to hiring in-house reception staff. Contact us for a personalized quote based on your requirements.

Absolutely. We maintain strict confidentiality protocols and are fully PHIPA-compliant for healthcare clients. All staff sign confidentiality agreements and receive privacy training. We use encrypted communications and secure systems for all data handling. Your client information is protected with the highest standards of security.

Our standard coverage is Monday through Friday, 8:00 AM to 8:00 PM EST. However, we offer flexible scheduling options including extended hours, weekend coverage, and 24/7 availability for businesses that need round-the-clock support. We can customize coverage hours to match your specific business needs.

Yes! We integrate seamlessly with most popular scheduling software, CRM systems, and communication platforms. Our team is experienced with a wide range of business tools and can adapt to your existing workflows. During onboarding, we'll ensure smooth integration with all your current systems.

We typically offer 12-month service agreements with flexible terms. You can terminate with 30 days' written notice if our services don't meet your expectations. We believe in earning your business every day, not locking you into lengthy contracts. Annual contracts may qualify for discounts.

We maintain high quality through comprehensive training programs, regular performance monitoring, quality audits, and monthly or quarterly business reviews. Our team receives ongoing training specific to your business, and we provide detailed performance reports so you can track service quality and make improvements together.