Everything you need to know about Cedar Connect Virtual Solutions and our virtual front desk services. Can't find what you're looking for? Contact us directly!
Cedar Connect Virtual Solutions is a professional virtual front desk service provider that replaces traditional in-house reception staff. We handle all aspects of front desk operations including appointment scheduling, customer inquiries, call management, client intake, and administrative tasks.
Our trained virtual assistants become an extension of your team, representing your business with the same professionalism and care as if they were physically sitting in your office. We help businesses reduce overhead costs while maintaining or improving their customer service standards.
Most clients can be up and running within 2-3 weeks from signing the service agreement. Our typical onboarding process includes:
For urgent needs, we can expedite the setup process. Contact us to discuss your timeline.
We serve a wide range of industries and specialize in providing customized virtual front desk solutions for:
Our team receives industry-specific training to understand the unique needs, terminology, and compliance requirements of each sector we serve.
Cedar Connect stands apart from general virtual assistant services in several key ways:
No equipment or software purchase is necessary. Cedar Connect provides all the technology and infrastructure needed to deliver our services. You simply need to:
We handle all the technical setup and integration, making the process seamless for you.
Our core virtual front desk services include:
Services can be customized to your specific needs. We also offer after-hours and weekend coverage as add-ons.
Our standard service hours are Monday through Friday, 8:00 AM to 4:30 PM EST.
However, we offer flexible scheduling options including:
We customize coverage hours to match your specific business needs and can scale up or down as required.
Yes! We integrate seamlessly with most popular business tools and platforms including:
During onboarding, we'll assess your current technology stack and ensure smooth integration with all your existing workflows. Our team is experienced with a wide range of business tools and can adapt to your systems.
Our virtual assistants answer calls using your business name and represent themselves as part of your team. Most customers won't know they're speaking with a virtual assistant unless you choose to inform them.
We train our team to:
The experience is seamless and professional, providing the same quality service as an in-house receptionist.
One of the key advantages of Cedar Connect is our ability to scale with your needs. During busy periods:
This flexibility is especially valuable for businesses with seasonal fluctuations (like accounting firms during tax season or real estate agencies during peak buying periods).
Our pricing is customized based on your specific needs including:
Most clients save 60-70% compared to hiring in-house reception staff when considering salary, benefits, training, equipment, and office space costs.
Contact us for a personalized quote based on your requirements. We offer flexible packages that can scale with your business.
We typically offer 12-month service agreements with flexible terms designed to give both parties commitment and stability.
Termination Options:
Benefits of Annual Contracts:
We want you to stay because you love our service, not because you're locked in.
No hidden fees! Our pricing is transparent and straightforward. Your monthly fee covers:
Additional Services (Optional):
Any add-on services are clearly outlined in your service agreement with transparent pricing. You'll never receive surprise charges.
Absolutely! One of the key advantages of working with Cedar Connect is our flexibility. You can:
We work with you to adjust your service package through a simple amendment to your service agreement. Changes typically take effect within a billing cycle.
This flexibility means you're never paying for more than you need, and you can easily adapt to business changes without staffing headaches.
Absolutely. Security and confidentiality are our top priorities. We maintain strict protocols to protect your client information:
Your client information is treated with the same care and security as if handled by your in-house staff.
Yes, Cedar Connect is fully compliant with the Personal Health Information Protection Act (PHIPA) of Ontario, which governs the collection, use, and disclosure of personal health information.
For healthcare clients, we:
Healthcare providers can have complete confidence that patient information is handled with appropriate confidentiality and security.
Upon termination of services, we follow strict data management protocols:
This process is outlined in our service agreement and ensures you maintain complete control of your business information.
We maintain detailed records of all data handling procedures to give you peace of mind.
Yes, Cedar Connect maintains comprehensive insurance coverage to protect your business interests:
Indemnification:
Our service agreement includes indemnification provisions where Cedar Connect agrees to indemnify you against damages arising from our gross negligence or willful misconduct.
Insurance certificates can be provided upon request. We take our responsibility to protect your business seriously.
We maintain high-quality service through multiple layers of oversight and continuous improvement:
We provide detailed performance reports so you can see exactly how we're serving your business.
Yes! Every Cedar Connect client receives:
Your account manager is responsible for:
Your satisfaction is our priority. If you're not happy with any aspect of our service:
We believe in earning your business every day. If we're not delivering the value you expect, we want to know immediately so we can make it right.
Most issues are quickly resolved through open communication and process refinement. Our 98% client retention rate reflects our commitment to excellence.
We're here to help! If you didn't find the answer you were looking for, reach out to our team. We'll be happy to discuss your specific situation and answer any questions.
Monday - Friday
8:00 AM - 4:30 PM EST
Free 30-minute consultation
Available weekdays